Return Policy

At Aquacare Water Purifiers, we are committed to providing high-quality products and exceptional customer service. If you're not completely satisfied with your purchase, you may request a return or refund under the following conditions:

Eligibility for Returns

• Timeframe: Returns must be initiated within 30 days of receiving the product.

• Condition of Item: The product must be unused, undamaged, and returned in its original packaging, including all accessories, manuals, and proof of purchase.

• Non-Returnable Items:

  • Customized or personalized products.

  • Products that have been installed or show signs of use.

  • Consumables (e.g., filters) that have been opened or used.

How to Initiate a Return

1. Contact Us:

   • Email: aquacareroserviceindia@gmail.com

   • Phone: +91 9846932867

2. Provide the following details:

   • Order number.

   • Reason for the return.

   • Pictures of the product, if applicable (e.g., for damaged items).

3. After your request is reviewed and approved, you will receive return instructions and a shipping label (if applicable).

Return Shipping Costs

• Faulty or Damaged Products: If the product is defective or damaged upon delivery, we will cover the return shipping costs.

• Other Returns: For non-defective items, the customer is responsible for return shipping charges.

Refund Policy

• Refunds will be processed once the returned item is inspected and approved.

• Refunds will be credited to the original payment method within 7–10 business days of return approval.

• Shipping fees (if any) are non-refundable unless the return is due to a mistake on our part.

Exchanges

• We offer exchanges for products that arrive damaged, defective, or incorrect. Please follow the return process outlined above to request an exchange.

Contact Us

If you have questions about our return or refund policy, please contact us:

• Email: aquacareroserviceindia@gmail.com

• Phone: +91 9846932867

• Address: Kochi Ernakulam

Important Notes

• Please ensure that products are securely packaged for return to prevent any damage during transit.

• Unauthorized returns or returns that do not meet the policy criteria will not be accepted.