Shipping and Delivery Policy

Last Updated: April 29, 2025

Thank you for choosing AquaCare Water Purifiers Service. This Shipping and Delivery Policy outlines the terms related to the delivery of water purifiers, filters, accessories, and service appointments across our service areas in Kerala.

1. Service Area

We currently offer shipping and delivery services in selected regions of Kerala, including but not limited to:

Kozhikode
Ernakulam (including Kaloor, Kakkanad, Palarivattom, Fort Kochi, etc.)
Nearby towns and cities as per service availability

For locations outside our primary service area, please contact us directly at +91 9846932867 to confirm delivery feasibility.

2. Delivery of Products

Processing Time: Orders are typically processed within 1–2 business days after confirmation and payment.
Delivery Time: Standard delivery times range between 2–5 business days depending on location and product availability.
Shipping Charges: Delivery within city limits may be free for selected products or service orders. Additional charges may apply for distant or rural areas.
Installation: For eligible products (such as RO and UV purifiers), free or paid installation will be scheduled upon delivery based on your location and availability.

3. Delivery of Services

Scheduled Visits: Upon booking, a technician visit will be scheduled at a mutually agreed time. We aim to reach you within 24–48 hours for standard service requests.
Missed Appointments: If the customer is unavailable at the scheduled time, a rescheduling fee may apply.
Emergency Services: In urgent cases, we strive to offer same-day service subject to technician availability.

4. Order Tracking and Confirmation

Once your order or service booking is confirmed, you will receive a confirmation call or message.
For product deliveries, our team may call you before dispatch and on arrival to ensure a smooth handover.

5. Delays and Unforeseen Circumstances

While we make every effort to deliver your product or service on time, delays may occur due to:

Weather conditions
Traffic disruptions
Public holidays or strikes
Stock availability

In such cases, we will keep you informed and reschedule delivery as soon as possible.

6. Damaged or Defective Products

If you receive a product that is damaged or not functioning properly:

Please notify us within 24 hours of delivery.
We will arrange for a replacement or repair at no extra cost if the issue is verified and falls under warranty or our return policy.

7. Contact Us

For shipping or delivery-related inquiries, reach out to: